Our Privacy Policy, which is set out below, explains how we will look after the information, including personal data, that we collect from you or that you provide to us and what we will do with it.

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​By “personal data”, we mean any information about you that could be used to help identify you. The term “personal data” is defined more fully in section 1 of the Data Protection Act 1998, which you can read here. Nothing in this Privacy Policy limits your legal rights in relation to your personal data which can be found here.

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​When you visit the website or provide information to us via the website, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, our Cookie Policy, our Terms of Use and any other contract we may have with you including, without limitation, a Merchant Agreement. If you do not agree to the terms set out in these terms and policies, we do not give you permission to use the website and you must cease to do so immediately.

Please read each of the following sections carefully to understand our views and practices regarding your personal data.

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1.0 What information do we collect from you?

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​We may collect and process the following information:

​Information about you and your business that you give to us, such as your name, user name, postal address, email address, phone number, date of birth, gender, country of residence and any other information about you that you might choose to volunteer, when you:

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​1.1 Submit a request or enquiry through our website.

1.2 Log into your account via our portal.

1.3 Submit comments or feedback for publication on the website;

1.4 Respond to our marketing communications;

1.5 Complete enquiry forms on the website;

1.6 Correspond with us by phone, email or otherwise; or

1.7 Report a problem with the website.

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2.0 Information about you or your computer that we collect automatically each time you visit the website:

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​2.1 Technical information including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

​2.2 Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products or services you viewed or searched for; location data and other communications data; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any telephone number used to call our customer service number.

​2.3 Information we lawfully receive from other sources, such as business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers.

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3.0 How do we use your information?

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​3.1 To administer any account or registration you may have with us;

​3.2 To carry out our obligations arising from any contracts entered into between you and us and to provide you with the products and services that you request from us;​

3.3 To notify you about changes to the website;

​3.4 To communicate with you about any comments, queries or feedback you might have about us or the website;

​3.5 For publication on the website (for example, in connection with your listing or advertisement or for review or testimonial purposes), but only if you have either provided it to us for that Purpose or if you have consented to this;

​3.6 To ensure that content on the website is presented in the most effective manner for you and for your computer; and

​3.7 To provide you with information about products and services we offer that we feel may interest you by post, telephone, SMS or email. We will send that information by SMS or email only if: (i) you have consented to this, for example by opting in when you register an account with us; or (ii) the information is about our products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or (iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. If you do not want us to use your information in this way, please contact us using our contact details in paragraph 18 below).

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4.0 We use the information about you that we collect automatically:

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​4.1 To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

​4.2 To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

​4.3 As part of our efforts to keep the website safe and secure;

​4.4 To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

​4.5 To make suggestions and recommendations to you and other users of the website about goods or services that may interest you or them.

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5.0 We use the information about you that we collect from other sources in combination with the information you give to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.

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6.0 We will only retain and use your information for as long as we need it for the purposes set out in this Privacy Policy or as otherwise required by law.

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7.0 Cookies

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​7.1 Our website uses cookies to distinguish you from other users of the website. This helps us to provide you with a more personalised experience when you browse the website and also allows us to improve the website. For detailed information on the cookies we use and the purposes for which we use them, please take a look at our Cookie Policy in paragraph 17.

 

8.0 Information about other people

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​8.1 Where you provide information about people other than yourself, you confirm that you have their consent to provide us with such information and that they have read, understood and agreed to the terms of this Privacy Policy, including how we may use such information.

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9.0 Disclosure of your information

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​We may share your information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

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​We may share your information with selected third parties including:

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​9.1 Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

​9.2 Analytics and search engine providers that assist us in the improvement and optimization of the website; and

​9.3 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

​9.4 If Niompay or substantially all of the company’s assets are acquired by a third party, in which case personal data held by the company about our customers will be one of the transferred assets;

​9.5 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our various terms, policies and other agreements; or to protect the rights, property, or safety of Niompay, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

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10.0 Storing and securing your information

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​We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security. Your information is stored on our secure servers in the United Kingdom., for further information, please refer to our FAQ’s.

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The information that we collect from you may also be transferred to other destinations outside the European Economic Area (“EEA”), including the United States of America, where it will be stored by us or by one of our suppliers. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such suppliers and staff may be engaged in, among other things, the provision of support services. Your personal information may be transferred to other countries for processing, which may have different personal data protection rules than in your country. Where we transfer your data outside the EEA, we ensure adequate protection remains in place, including through the use of EU model clauses.

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​By using the website and submitting your information to us, you agree to the transfer, storing and processing of such information outside the EEA as set out in this Privacy Policy.

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​Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your information, we cannot guarantee the security of any of your information transmitted via the website. Consequently, any transmission is at your own risk. If we become aware that the security of your information has been compromised, we will notify you by email or as otherwise required by law.

​Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential and you must not share it with anyone. If you have reason to believe that your password or any other aspect of your account has become compromised, you must inform us immediately using our contact details in paragraph 22.

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11.0 Links to third party websites

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​We may provide links to other websites via our website, if we do so then we cannot be held responsible for the other sites privacy policy as they will hold their own specific to them, this also applies to site content, practices they carry out and the services and products they may offer, all of which we cannot take any liability for.

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12.0 Your rights

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​The Data Protection Act 1998 gives you the right to access information we hold about you. Your right of access can be exercised in accordance with the Act.

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You have the right to ask us not to process your personal information for marketing purposes. If you would like to exercise your right to prevent such processing, you can do so by clicking on any “Unsubscribe” link in our emails and following the instructions or by getting in touch with us using our contact details in paragraph 18.

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​Please note that you cannot opt out of communications from us concerning the administration or security of your account with us, or any transactions relating to such account, or any other essential communication concerning the administration, safety and security of our services.

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13.0 Changes to your information

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​If any of your information featured on our website (whether relating to your account or otherwise) is incorrect, please update it. Alternatively, if you believe that any of the information we hold about you is inaccurate, you may contact us to correct it using our contact details at bottom of paragraph 18. It is your responsibility to ensure that any information you have provided to us remains accurate and to notify us if there are any changes.

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14.0 No Waiver

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​If we fail to exercise, or delay in exercising, any right or remedy contained in this Privacy Policy, that does not mean we have waived that right or remedy and such failure or delay shall not be construed as a waiver.

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15.0 Severance

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​This Privacy Policy is designed to comply strictly with the Data Protection Act 1998 and other applicable data protection laws. However, in the event that any provision or part-provision of this Privacy Policy is or becomes unlawful, invalid or otherwise unenforceable, the offending provision or part-provision shall be deemed severed from this Privacy Policy. In this event, the validity and enforceability of the rest of the Privacy Policy shall not be affected.

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16.0 Changes to our Privacy Policy

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​16.1 By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes on this page and may place notices elsewhere within the website (such as the home page) for a reasonable period of time, so that you may be aware of the changes.

 

16.2 In the event of any changes, we will also update the “Last updated” date at the top of this Privacy Policy. You should check our Privacy Policy occasionally to ensure that you are happy with any changes we make. Your continued use of the website following any changes to this Privacy Policy will mean you accept those changes.

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17.0 Cookies

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Niompay uses cookies to assist us analyze the traffic on our site and customer behavior. Cookies may also be used by our partners to understand marketing and traffic patterns. Whilst visiting our website cookies with any pages that you choose to view will be downloaded onto your computer. Cookies are a good way of helping us by being used as a measuring tool to assess our visitors and their own profiles, this will then enable us to offer our customers a better service. Although we use cookies as above we would not store anything that would make the customer identifiable i.e. passwords or locations, activity relating to finances and also their preferences. We also use customer information in order to assist us to see how effective our website is and also to highlight any improvements we may need to make. This information may in turn be passed to other businesses (third parties) purely for advertising reasons. Please be assured again that this information will not include personal information that can make customers identifiable.

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Most web browsers will automatically accept cookies however normally you can change your browser settings which will prevent automatic acceptance. Please be aware that If you do not accept cookies, Niompay cannot guarantee that our website will perform as well.

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17.1 How to find & control your cookies, see as follows:

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​Google Chrome
Choose Preferences
Advanced settings
Under Privacy, select Content settings
To manage cookie settings, check or uncheck the options under “Cookies”

 

Internet Explorer 6.0 or 7.0
Choose tools
Internet Options
Click the privacy tab
Click on the ‘Advanced’ button
Check the ‘Override automatic cookie handing’ box and select Accept, Block or Prompt for action appropriate.

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Mozilla Firefox
Choose tools
Options
Privacy
Cookies
Set your options as required

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Safari
Choose Safari
Preferences
Security
Select options by accept Cookies as required

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Opera 8+
Choose Tools
Preferences
Advanced
Select Cookies
Select your settings using the available options

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17.2 How do you know which of the sites you’ve visited use cookies, see as follows:

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​Internet Explorer
Choose tools
Internet Options
Click the General tab
Click Settings
View Files

Mozilla Firefox
Choose tools
Options
Privacy
Cookies
Click the Show Cookies button

Safari
Preferences
Security
Click Show Cookies button

 

Opera 8+
Choose tools
Advanced
Click Cookies

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​17.3 How to see your cookie code, simply click on a cookie to open and view it. There will be displayed a string of numbers and text. The numbers will represent your identification card, be assured that this can only be seen by the server that allocated you the cookie.

Additional cookies information – The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.

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Niompay would like to thank you for taking the time to read our privacy policy.